Our Privacy Policy
We are totally committed to maintaining your privacy at all times. Below is our policy regarding privacy management.
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Reliable Group collects and processes your personal data through your use of this website, including any data you may provide through this website.
Reliable Group Ltd is the data controller and responsible for this website.
In most cases we will be the Data Controller as we determine the purpose and manner in which your personal data will be managed and used.
In rare occurrences we will be the Data Processor where we manage your data on behalf of the data controller. If you wish to know under which capacity we are handling your data please contact us at info@reliablegroup.co.uk.
We respect your right to privacy and are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission.
At any time you have the right to withdraw your consent for the processing of your data. Please be aware whilst you can request to withdraw your consent it will not affect the lawfulness of processing based on consent before its withdrawal.
Any personal information which you provide to us and/or which we obtain about you, will be kept confidential and secure using appropriate technical measures and by ensuring staff are continually trained and are aware of how to protect your data.
Any personal information that you submit to Reliable Group is confidential. We are the sole owner of any personal information that you submit and we do not sell, share or transfer any information except as set out in the terms of this Privacy Policy. By submitting your personal information, you consent to becoming a registered user of the Offerise.co.uk website service, and to us using the details that you have provided within the terms set out in this Privacy Policy.
How we use your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than maybe in relation to sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us at info@reliablegroup.co.uk
We will use the personal information that you submit to help provide you with an appropriate solution to your problem(s). We will use the information for the purpose of carrying out any order or transaction submitted by you. We may only share your information with staff, clients, or other specialist networks with the sole purpose of completing your order or transaction.
We may use the information to help us understand more about how our site is used by visitors and to enhance our services to you.
By submitting your personal information, you give consent for us to contact you from time to time for marketing, advertising and public relations purposes and for as long as necessary for the purposes of fulfilling our obligations to you. We may also periodically send out information updates to registered users of the Offerise.co.uk website service.
Your rights under GDPR
1. Right to be informed
We must inform you about the data processing we will be carrying out using your data in concise, transparent and easily accessible language.
2. Right of access
You can request a copy of your information which we hold (this is known as a subject access request) free of charge. If you would like a copy of it please:
- Email, call or write to us (see ‘How can you contact us?’ below)
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility bill), and
- Let us know the information you want a copy of, including any account or reference numbers, if you have them
3. Right of rectification
If you believe we have any data which is incorrect you have the right of rectification which is free of charge where we will have one month (two if the information is complex) to make the necessary corrections. If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below)
- let us have enough information to identify you (e.g. account number, user name, application details), and
- let us know the information that is incorrect and what it should be replaced with
4. Right of erasure
You are able to request we remove all of the personal data we hold on you however we can only do this in specific circumstances. Please contact us to discuss how this can be done.
5. Right to restrict processing
You are able to request we block or supress the processing of your personal data. If this occurs we are able to store but not further process it.
6. Right to object
You have the right to object to the processing if it’s based on legitimate interests, direct marketing and for historical/scientific and/or statistics.
7. The right to lodge a complaint
If for any reason you wish to make a complaint with regard to our handling of your personal data, you may do so at the Information Commissioners Office (ICO).
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How to contact us
Please contact us if you have any questions about this notice or the information we hold about you. You can contact us in the following ways:
By email: info@reliablegroup.co.uk
By telephone: 0800 193 2300
By post: Reliable Group Ltd, 4th Floor, Congress House, 14 Lyon Road, Harrow HA1 2EN